Shipping Policy

Orders are processed after payment is received and confirmed. Typical processing takes 2–5 business days before shipment; large-volume or multi-supplier orders may require additional time.

Availability, documentation, and shipping timelines may vary by supplier and destination country. We will communicate the expected timeline with your order confirmation and notify you promptly of any material change.

We ship via USPS, UPS, FedEx, and DHL Express depending on destination, order size, and service level. Large-volume international orders may ship through international freight partners and are quoted case by case.

A tracking number is provided by email once your order ships. Tracking is also available in your account dashboard under Order History.

Allow up to 24–48 hours after shipment for carrier tracking systems to update.

We ship to qualified business buyers in the United States, Mexico, Colombia, Panama, Costa Rica, the Dominican Republic, Guatemala, El Salvador, Honduras, and Nicaragua. Transit times vary by destination and customs processing.

International orders may require additional documentation. We will let you know at order confirmation if anything is needed for your destination.

International shipments are subject to customs inspection and clearance in the destination country. Clearance times are outside our control and are not included in transit estimates.

The buyer is the importer of record and is responsible for providing any documentation requested by customs authorities.

Import duties, tariffs, VAT, and any destination-country taxes or fees are the responsibility of the buyer and are not included in product or shipping prices unless expressly stated on your order confirmation.

Inspect all shipments on arrival. If a shipment arrives damaged, note the damage with the carrier where possible and contact us within 48 hours of delivery with photos of the packaging and contents.

We will work with you and the carrier to resolve documented damage claims promptly — see our Refund Policy for details.