Last Updated: August 31, 2026

These Terms & Conditions (“Terms”) govern your access to and use of the Orion Research Solutions website, products, services, wholesale program, quotation system, and related communications.

By accessing our website, creating an account, requesting a quote, submitting an order, or purchasing products from Orion Research Solutions (“Orion Research Solutions,” “Orion,” “we,” “us,” or “our”), you agree to be bound by these Terms. If you do not agree with these Terms, you must not use our website or services.

1. About Orion Research Solutions

Orion Research Solutions provides wholesale sourcing and distribution support for qualified research organizations, laboratories, clinics, wellness businesses, distributors, and other approved commercial buyers.

Orion Research Solutions operates as a sourcing and distribution partner and does not necessarily manufacture the products offered through its catalog.

We reserve the right to update, modify, add, remove, suspend, or discontinue products, services, website features, pricing, or availability at any time.

2. Qualified Business Buyers Only

Orion Research Solutions sells exclusively to qualified business, laboratory, research, and commercial buyers.

We do not sell products through our wholesale program to individual consumers for personal use.

By creating an account, requesting a quote, or placing an order, you represent and warrant that:

• You are legally authorized to act on behalf of the business or organization you represent.
• The information you provide is accurate and complete.
• You are purchasing products for lawful business, laboratory, analytical, or research purposes.
• You meet all applicable eligibility requirements.
• You will comply with all applicable laws, regulations, and requirements.

We reserve the right to request additional documentation or information to verify buyer eligibility.

3. Research Use Only

All products offered by Orion Research Solutions are intended exclusively for laboratory research and analytical purposes.

Products are NOT FOR HUMAN OR ANIMAL CONSUMPTION.

Products are not intended to diagnose, treat, cure, prevent, or mitigate any disease or medical condition.

Nothing contained on our website, product pages, communications, or other materials should be interpreted as:

• Medical advice
• Treatment recommendations
• Dosage instructions
• Instructions for human or animal administration
• A guarantee of any therapeutic, medical, or health-related outcome

Buyers are solely responsible for ensuring that all products are handled, stored, transported, and used in accordance with applicable laws, regulations, safety requirements, and professional standards.

4. Buyer Verification and Account Approval

Access to certain products, pricing, ordering features, and wholesale services may require account approval.

We may request information including:

• Business or organization details
• Contact information
• Business registration information
• Tax identification information, where applicable
• Intended commercial relationship
• Additional documentation reasonably necessary for verification

Submission of an account application or quote request does not guarantee approval.

Orion Research Solutions reserves the right to approve, decline, suspend, or terminate accounts at its discretion, subject to applicable law.

5. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, pricing information, and other website content are accurate.

However, errors, omissions, typographical mistakes, supplier changes, and availability changes may occur.

Product images are provided for illustrative purposes and may not always represent the exact packaging, labeling, or appearance of the product delivered.

We reserve the right to correct errors, update information, modify product details, or cancel affected requests or orders where necessary.

6. Product Availability

Product availability may change without notice.

The display of a product on our website does not guarantee that the product is currently available or can be supplied to every destination.

Availability may depend on:

• Supplier inventory
• Product demand
• Destination restrictions
• Buyer eligibility
• Regulatory requirements
• Shipping limitations

If a requested product becomes unavailable after a quote or order request, our team may contact the buyer regarding available options.

7. Quotes and Pricing

All pricing, unless otherwise stated, is provided for qualified commercial buyers and may be subject to minimum order quantities, volume tiers, availability, and destination-specific factors.

Quotes may include:

• Product pricing
• Quantity-based pricing
• Shipping charges
• Applicable fees
• Taxes or duties, where applicable
• Other relevant commercial terms

A quote is not a guarantee of product availability until confirmed by Orion Research Solutions.

Prices, exchange rates, product availability, and other commercial terms may change before an order is accepted and confirmed.

8. Minimum Order Quantities

Certain products are subject to minimum order quantities (“MOQ”).

The applicable MOQ will generally be displayed on the relevant product page, quotation, invoice, or ordering documentation.

Unless otherwise agreed in writing, buyers must meet the applicable minimum quantity for each product included in an order.

We reserve the right to modify minimum order requirements based on product availability, supplier requirements, or commercial conditions.

9. Orders and Acceptance

Submitting an order or accepting a quote does not automatically create a binding obligation for Orion Research Solutions to fulfill the order.

An order may be accepted only after:

• Buyer verification, where required
• Confirmation of product availability
• Agreement on applicable pricing
• Successful payment or approved payment arrangements
• Completion of any required documentation or compliance procedures

We reserve the right to decline, cancel, or limit orders where reasonably necessary, including where information cannot be verified, payment cannot be confirmed, or fulfillment cannot lawfully or operationally be completed.

10. Payment

Payment terms will be communicated during the quotation, invoicing, or order confirmation process.

Unless otherwise agreed in writing, payment must be received and successfully confirmed before an order is released for fulfillment.

Buyers are responsible for providing accurate payment and billing information.

Where third-party payment providers are used, payment processing is also subject to the applicable provider’s terms and conditions.

11. Taxes, Duties, and Import Charges

Buyers are responsible for any applicable taxes, duties, customs charges, import fees, brokerage charges, or other government-imposed costs associated with their purchase.

Unless explicitly agreed otherwise in writing, such charges are separate from product pricing and shipping charges.

Buyers are responsible for understanding and complying with the tax and import requirements applicable to their business and destination.

12. Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy and any shipping terms included in a quote, invoice, or order confirmation.

Estimated delivery times are estimates only and are not guaranteed.

Orion Research Solutions is not responsible for delays caused by carriers, customs authorities, government agencies, weather conditions, or other events outside our reasonable control.

The buyer is responsible for providing accurate shipping information and for complying with destination-specific import requirements.

13. Returns and Refunds

Returns, cancellations, refunds, and other post-order matters are governed by our applicable Refund Policy.

Because products may be subject to specialized storage, handling, quality-control, and fulfillment requirements, return eligibility may be limited.

Buyers should contact Orion Research Solutions before returning any product.

Unauthorized returns may not be accepted.

14. Intellectual Property

All website content, including but not limited to:

• Logos
• Brand names
• Text
• Product descriptions
• Images
• Graphics
• Website design
• Layouts
• Icons
• Videos
• Software
• Other materials

is owned by or licensed to Orion Research Solutions and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without prior written permission, except as permitted by applicable law.

15. Prohibited Use

You agree not to use our website, products, or services:

• For unlawful purposes
• In violation of applicable laws or regulations
• For unauthorized human or animal use
• To submit false or misleading information
• To impersonate another person or organization
• To interfere with website security or functionality
• To attempt unauthorized access to accounts or systems
• To copy or misuse website content without authorization
• To engage in fraudulent, deceptive, or abusive activity

We reserve the right to suspend or terminate access where prohibited or unauthorized activity is suspected.

16. Third-Party Services

Our website or services may include links to or integrations with third-party providers, including payment processors, shipping companies, communications platforms, and other service providers.

We are not responsible for the availability, content, policies, or practices of third-party services.

Your use of third-party services may be subject to their own terms and privacy policies.

17. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and services are provided on an “as available” and “as is” basis.

We do not guarantee that:

• Our website will always be available or uninterrupted
• Website content will always be error-free
• Products will always remain available
• All information will always be current or complete
• Third-party services will operate without interruption

Nothing in these Terms limits any rights that cannot legally be excluded under applicable law.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Orion Research Solutions and its owners, officers, employees, suppliers, partners, and affiliates shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from or related to the use of our website, products, or services.

This includes, where permitted by law, damages relating to loss of business, profits, revenue, data, opportunities, or other commercial losses.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

19. Indemnification

You agree to indemnify and hold harmless Orion Research Solutions and its owners, officers, employees, partners, suppliers, and affiliates from claims, losses, liabilities, damages, costs, and expenses arising from:

• Your violation of these Terms
• Your violation of applicable laws or regulations
• Unauthorized or unlawful use of products
• False or misleading information provided by you
• Your misuse of the website or services

We may update or modify these Terms from time to time.

Updated Terms will be posted on this page with a revised “Last Updated” date.

Your continued use of our website or services after updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

21. Termination

We may suspend or terminate access to our website, account services, wholesale program, or other services where reasonably necessary, including for suspected fraud, violation of these Terms, regulatory concerns, or unauthorized product use.

Termination does not affect obligations or liabilities that arose before termination.

22. Governing Law

These Terms shall be governed by and interpreted in accordance with applicable law, subject to any mandatory legal rights that cannot be excluded by agreement.

The specific jurisdiction and applicable governing law may be identified in the relevant order agreement, invoice, purchase agreement, or other commercial documentation.