Last Updated: August 31, 2026

Orion Research Solutions (“Orion Research Solutions,” “Orion,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal and business information you provide when using our website, creating an account, requesting a quote, purchasing products, or communicating with our team.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit or use our website and services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

 

1. Information We Collect

We may collect personal, business, and technical information when you interact with Orion Research Solutions.

Information You Provide

Depending on how you use our website, we may collect:

• Full name
• Business or organization name
• Email address
• Phone number
• Billing and shipping information
• Country and preferred language
• Account login information
• Business verification information
• Tax or business registration information, where required
• Products and quantities included in quote requests
• Order and transaction information
• Messages, inquiries, and other communications sent to our team

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Referring website
• Pages viewed
• Date and time of visits
• General geographic location
• Website interactions and usage information

This information helps us operate, secure, improve, and analyze our website.

 

2. How We Use Your Information

We may use collected information to:

• Create and manage business accounts
• Verify buyer and business eligibility
• Process quote requests and commercial inquiries
• Communicate product availability and pricing
• Process and manage orders
• Arrange shipping and fulfillment
• Provide customer and account support
• Communicate important account or order updates
• Improve our products, website, and services
• Monitor and prevent fraud, unauthorized activity, or misuse
• Maintain security and protect our systems
• Comply with applicable legal and regulatory obligations
• Maintain business and transaction records

Where permitted by applicable law, we may also use your information to send relevant business communications, product updates, promotional information, or other information about our services. You may opt out of marketing communications at any time.

3. Business Verification

Orion Research Solutions supplies products exclusively to qualified business, laboratory, research, and commercial buyers.

To maintain this requirement, we may collect and review information necessary to verify a customer’s identity, business, organization, purchasing eligibility, or intended commercial relationship.

We may request additional information or documentation before approving an account, quote, or order. Failure to provide requested verification information may result in delayed approval, restricted access, cancellation of a request, or refusal of service.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, improve user experience, analyze website traffic, and understand how visitors interact with our services.

Cookies may be used to:

• Remember user preferences
• Maintain login sessions
• Support shopping cart functionality
• Improve website performance
• Analyze website traffic and usage
• Help protect against fraud and unauthorized activity

You may control or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Where required by applicable law, we will request consent before placing non-essential cookies or similar technologies on your device.

5. How We Share Information

We do not sell personal information in exchange for money.

We may share information with trusted third parties when reasonably necessary to operate our business and provide our services, including:

• Website hosting and technology providers
• Payment processing providers
• Shipping and logistics partners
• Customer support and communication providers
• Business verification providers
• Professional advisors, including legal and accounting providers
• Government authorities or regulatory bodies when required by law

Third-party service providers may access information only as necessary to perform services on our behalf and subject to applicable contractual, legal, or security obligations.

We may also disclose information when we believe disclosure is necessary to comply with applicable law, respond to valid legal requests, protect our rights or property, prevent fraud, or protect the safety and security of our business, customers, or others.

6. Payment Information

Payments may be processed through third-party payment providers. Orion Research Solutions does not necessarily store complete payment card information on its own servers.

Payment providers process payment information according to their own privacy policies, security procedures, and applicable legal requirements. We encourage customers to review the privacy policies of any payment provider used during the checkout or payment process.

7. International Data Transfers

Orion Research Solutions may work with customers, suppliers, service providers, and logistics partners in different countries.

As a result, your information may be transferred to, stored, or processed in countries outside the country where you are located. Where required by applicable law, we will take reasonable steps to ensure that appropriate safeguards are applied to protect personal information during international transfers.

8. Data Retention

We retain personal and business information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

We may retain information for longer periods when necessary to:

• Complete transactions
• Maintain business and accounting records
• Resolve disputes
• Enforce agreements
• Prevent fraud or misuse
• Comply with legal or regulatory obligations

When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal and business information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure. While we take reasonable measures to protect information, we cannot guarantee absolute security.

Customers are responsible for maintaining the confidentiality of their account credentials and for notifying us promptly of any suspected unauthorized access to their account.

10. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information, subject to applicable legal requirements
• Request restriction of certain processing activities
• Object to certain processing activities
• Request a copy of certain personal information
• Withdraw consent where processing is based on consent
• Opt out of marketing communications

To exercise applicable privacy rights, please contact us using the contact information provided below.

We may need to verify your identity before responding to certain privacy requests.

11. Marketing Communications

Where permitted by applicable law, Orion Research Solutions may send business-related marketing communications, including product information, service updates, wholesale opportunities, and promotional offers.

You may opt out of marketing emails at any time by using the unsubscribe link included in the communication or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still send important non-promotional communications relating to your account, quote requests, orders, payments, shipping, or our ongoing business relationship.

12. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

Orion Research Solutions is not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policy of any third-party website before providing personal information.

13. Children’s Privacy

Our website and services are intended for qualified business, laboratory, research, and commercial buyers.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate steps to address the matter.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.

Any updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.

Your continued use of our website or services after changes become effective may be subject to the updated Privacy Policy.